Assistant General Manager

Company Overview

At Portillo's, we pride ourselves on creating unforgettable memories for both our guests and our team members. We live by our core values of Family, Greatness, Energy, and Fun while delivering outstanding food and experiences. If you're passionate about leading a high-performing team and delivering exceptional guest experiences, then we want you to join the Portillo’s family!

Job Responsibilities

• Operational Excellence: Model operational standards and execute critical behaviors to run efficient shifts that create lifelong memories for guests and team members.

• Sales & Profitability: Drive sales and profits by executing operational standards that impact business performance.

• Shift Planning & Scheduling: Oversee shift planning, scheduling, training execution, and daily routines.

• Team Development: Foster team member growth through development programs, individual development plans (IDPs), and the Ignite internal development program.

• Guest Experience: Deliver exceptional guest experiences, ensuring each visit is memorable and builds connections.

• Team Engagement: Enhance team morale through frequent recognition, feedback, and open communication.

• Financial Management: Meet and exceed financial goals by managing budgets effectively.

• Compliance: Implement company policies and strategies to ensure health, quality, and food safety compliance.

• Recruitment & Staffing: Manage recruitment efforts, ensuring the team is aligned with Portillo's culture and delivering exceptional service.

• Business Decisions: Make critical decisions around inventory, budget, and labor to keep operations running smoothly.

Job Qualifications

• Experience: Minimum of 3 years of restaurant management experience, or at least 1 year as an Assistant General Manager or General Manager in a high-volume, fast-paced environment.

• Restaurant Operations Knowledge: Strong understanding of all aspects of restaurant operations, including recruiting, food planning, purchasing, sanitation, health standards, and security.

• Leadership: Proven ability to inspire and motivate team members while achieving excellence in service and performance.

• Financial Acumen: Knowledgeable in managing P&L responsibilities and understanding financial aspects of the restaurant.

• Communication: Excellent communication skills. Must be fluent in English to effectively communicate with team members, managers, and guests.

• Flexibility: Ability to work 50+ hour weeks, including rotating shifts (nights, weekends, and holidays).

• Education: High school diploma or equivalent.

• Certifications: Current sanitation and B.A.S.S.E.T. alcohol service training are a plus.

Compensation & Benefits

What's in it for you?

• Bonus Program: Participation in a discretionary bonus program based on restaurant performance.

• Technology Reimbursement: Monthly reimbursement for technology-related expenses.

• Uniform Allowance: Provided uniform allowance.

• Free Shift Meals: Enjoy free meals during your shifts.

• Educational Benefits: Support for continued learning and career development.

• Perks & Discounts: Access to hundreds of discounts, including movie tickets, gym memberships, and more.

• Employee Assistance Program (EAP): Counseling and support resources available to you.

Full-Time Benefits

• Health Insurance: Your choice of three medical plans (including a PPO), two dental plans, and a vision plan.

• Paid Time Off: Generous paid time off to support work-life balance.

• 401(k) with Company Match: Plan for your future with a 401(k) and company match.

• Flexible Spending Accounts: Healthcare and dependent care options available.

• Financial Security: Access to financial resources through Voya Financial.

• Beef Stock: Participate in our Employee Stock Purchase Plan (ESPP). (*Must have worked at Portillo’s for at least 1 year with 20 hours/week on average over a 6-month period.)

• Voluntary Benefits: Pet insurance, critical illness coverage, identity theft protection, and more.

Disclaimer

The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. This is not an exhaustive list of all responsibilities, duties, and skills required. The incumbent may be expected to perform other duties as assigned. This job may be reviewed as business needs evolve.