Job Description: Merchandise Associate

A Merchandise Associate is responsible for ensuring that products are properly displayed, organized, and maintained to create a positive shopping experience. The Merchandise Associate plays a key role in stocking shelves, arranging displays, and monitoring inventory to meet company standards. By maintaining a clean and well-organized sales floor, the Merchandise Associate contributes to both customer satisfaction and overall store success.

The Merchandise Associate will handle daily responsibilities such as unpacking deliveries, stocking merchandise, arranging product displays, and ensuring items are easy for customers to locate. The Merchandise Associate will also be expected to check for damaged or expired products, rotate stock, and help maintain accurate inventory levels. A reliable Merchandise Associate understands the importance of merchandising standards, product placement, and promotional displays in attracting and assisting customers.

In addition, the Merchandise Associate works closely with the sales team and supervisors to support store operations. The Merchandise Associate may also interact with customers by answering basic questions about merchandise location and availability. The Merchandise Associate role requires attention to detail, time management, and the ability to work both independently and as part of a team.

Key Responsibilities:

• Stock and organize shelves, racks, and displays.

• Ensure merchandise is properly labeled, priced, and easy to access.

• Assist with receiving shipments and unpacking merchandise.

• Monitor product quality and remove damaged items.

• Support promotional setups and seasonal displays.

• Maintain overall cleanliness and organization of the sales floor.

• Collaborate with team members to ensure merchandising goals are met.

Requirements and Qualifications:

• Previous experience as a Merchandise Associate or in a related retail/stocking role is preferred but not required.

• Ability to lift, move, and organize merchandise of varying sizes.

• Strong attention to detail and organizational skills.

• Basic understanding of inventory processes and merchandising principles.

• Dependable, punctual, and able to follow instructions.

• Effective communication skills and ability to work with a team.

A successful Merchandise Associate ensures shelves are stocked, displays are appealing, and customers can easily find what they need. By performing these tasks consistently, the Merchandise Associate enhances the shopping experience and contributes to the overall success of the store.

About US

The TJX Companies, Inc., a Fortune 100 company, is the leading off-price retailer of apparel and home fashions in the U.S. and worldwide. Our mission is to deliver great value to customers every day. We do this by offering a rapidly changing assortment of quality, fashionable, brand name, and designer merchandise at prices generally 20% to 60% below full-price retailers' regular prices on comparable merchandise. We operate over 5,000 stores across nine countries, including TJ Maxx, Marshalls, HomeGoods, Homesense, and Sierra, in the U.S.; Winners, HomeSense, and Marshalls in Canada; TK Maxx and Homesense in Europe, and TK Maxx in Australia. We also operate e-commerce sites for TJ Maxx, Marshalls, and Sierra in the U.S. and three sites for TK Maxx in Europe. Our value mission extends to our corporate responsibility efforts, which are focused on supporting our Associates, giving back in the communities we serve, the environment, and operating responsibly.

Frequently Asked Questions:

Q: What is the main objective of the Merchandise Associate role?

A: The main objective of the Merchandise Associate is to ensure that products are properly displayed, organized, and maintained to create a positive shopping experience. This role plays a key part in contributing to both customer satisfaction and overall store success by maintaining a clean and well-organized sales floor.

Q: What are the primary duties involved in handling merchandise?

A: Primary duties include unpacking deliveries, stocking shelves, arranging product displays, and ensuring items are easy for customers to locate. The associate is also responsible for stocking and organizing shelves, racks, and displays, and assisting with receiving shipments and unpacking merchandise.

Q: How does a Merchandise Associate contribute to product quality and inventory accuracy?

A: The Merchandise Associate is expected to check for damaged or expired products and remove them. They must also rotate stock and ensure merchandise is properly labeled, priced, and easy to access. These tasks help maintain accurate inventory levels and monitor product quality.

Q: Does the role involve maintaining the physical appearance of the store?

A: Yes, the role involves maintaining the environment. The Merchandise Associate must maintain the overall cleanliness and organization of the sales floor. A well-organized sales floor is necessary to meet company standards.

Q: What is the importance of merchandising standards in this position?

A: A reliable Merchandise Associate understands the importance of merchandising standards, product placement, and promotional displays in attracting and assisting customers. The role specifically requires supporting promotional setups and seasonal displays.

Q: Does the Merchandise Associate interact with customers or other store staff?

A: Yes, the Merchandise Associate works closely with the sales team and supervisors to support store operations. They also collaborate with team members to ensure merchandising goals are met. Additionally, the associate may interact with customers by answering basic questions about merchandise location and availability.

Q: What skills and personal attributes are necessary for success in this role?

A: Success requires strong attention to detail and organizational skills. The role also demands time management, effective communication skills, and the ability to be dependable and punctual.

Q: Are there specific physical requirements for the Merchandise Associate?

A: Yes, the position requires the ability to lift, move, and organize merchandise of varying sizes.

Q: Is previous experience required to become a Merchandise Associate?

A: Previous experience as a Merchandise Associate or in a related retail/stocking role is preferred but not required.

Q: What basic knowledge is helpful for a Merchandise Associate?

A: It is helpful to have a basic understanding of inventory processes and merchandising principles