FedEx Customer Service Assistant Job Description

Are you an organized, friendly, and dependable professional seeking a career as a Customer Service Assistant? We are looking for a FedEx Customer Service Assistant to join our team and provide exceptional support to customers, ensuring smooth operations at service centers and throughout the delivery process. As a Customer Service Assistant, you play a key role in assisting customers, processing shipments, and maintaining accurate records while representing the company professionally.

The FedEx Customer Service Assistant is responsible for supporting daily operations, assisting customers with shipping inquiries, package tracking, and service-related questions. A successful Customer Service Assistant demonstrates excellent communication skills, attention to detail, and the ability to handle multiple tasks efficiently. The ideal Customer Service Assistant is reliable, friendly, and committed to delivering outstanding customer experiences.

As a FedEx Customer Service Assistant, you will assist with processing shipments, handling payments, resolving customer concerns, and ensuring compliance with company policies. The Customer Service Assistant also supports the preparation of packages for shipment and helps maintain a clean, organized, and professional service environment.

Key Responsibilities:

• Greet and assist customers professionally as a Customer Service Assistant.

• Process shipments, returns, and package pickups accurately and efficiently.

• Provide information about delivery times, package tracking, and shipping options.

• Handle customer inquiries, complaints, and service requests with professionalism.

• Maintain accurate records of transactions, shipments, and customer interactions.

• Support preparation and organization of packages for shipping.

• Follow all company policies, safety procedures, and service protocols.

• Collaborate with team members to ensure smooth service center operations.

• Assist with general administrative duties and daily operational tasks.

Requirements and Qualifications:

• Previous experience in customer service, retail, or administrative support preferred.

• Strong communication, problem-solving, and interpersonal skills.

• Ability to manage multiple tasks efficiently in a fast-paced environment.

• Attention to detail and accuracy in handling transactions and records.

• Professional, friendly, and dependable demeanor.

• Basic computer and office software skills.

• High school diploma or equivalent preferred.

• Flexibility to work varying shifts, including evenings, weekends, and holidays.

If you are a customer-focused and dependable Customer Service Assistant, we encourage you to apply today. Join a professional team that values efficiency, reliability, and exceptional service. Start your career as a FedEx Customer Service Assistant and help provide outstanding support to customers while ensuring smooth, accurate shipping operations every day.