Operations Manager

Department: Operations

Job Type: Full-Time

Reports To: General Manager

Compensation: Salary + Bonus Opportunities

About Crunch

Crunch is a No Judgment Gym that believes in making serious fitness fun by combining fitness and entertainment. We pride ourselves on fostering a motivating, inclusive, and high-energy environment for our members and staff. Working at Crunch is not just a job—it’s an opportunity to inspire others and grow in a rewarding career.

Position Summary

The Operations Manager ensures that all aspects of daily gym operations run smoothly and efficiently. This includes managing the front desk, maintenance, cleanliness, and member experience, while maintaining a strong culture of customer service and team accountability.

Key Responsibilities

Club Operations

• Oversee daily operational activities, including opening/closing procedures, maintenance, and cleanliness standards

• Ensure compliance with safety, emergency, and security procedures

• Perform regular walk-throughs to inspect facility standards and address issues promptly

• Work closely with the Maintenance and Janitorial staff to ensure timely repairs and upkeep

Team Leadership

• Supervise, schedule, and train front desk and operations support staff

• Conduct regular staff meetings and provide performance feedback

• Maintain high team morale, professionalism, and alignment with Crunch values

• Address employee concerns and coordinate staffing needs with the General Manager

Customer Service

• Resolve member issues, complaints, and requests with professionalism and care

• Ensure front desk team delivers excellent service and maintains accurate member data

• Handle escalated service issues and follow up to ensure member satisfaction

Financial Oversight

• Assist in managing club budgets and controlling operational expenses

• Monitor inventory and order necessary supplies within approved budgets

• Support the General Manager in payroll and financial reporting

Qualifications

• 2+ years of management or supervisory experience in fitness, retail, hospitality, or related industries

• Strong leadership, organizational, and problem-solving skills

• Excellent customer service and communication abilities

• Ability to multitask in a fast-paced, high-volume environment

• Tech-savvy with basic proficiency in scheduling, POS, and CRM systems

• High school diploma or GED required; college degree preferred

• CPR/AED certification (or willingness to obtain within 30 days of hire)

Benefits

• Competitive base salary and bonus structure

• Complimentary Crunch gym membership

• Health, dental, and vision insurance (for eligible positions)

• Paid time off and holiday benefits

• Opportunities for career advancement within the Crunch franchise network

Equal Opportunity Employer

Crunch is proud to be an Equal Opportunity Employer. We are committed to building an inclusive and diverse workforce and do not tolerate discrimination of any kind.