 
                                TJX
Job Type : Other
Date Posted : 30 October 2025
Customer Service Representative Job Description
Are you a skilled Customer Service Representative who thrives on helping others and solving problems with professionalism and care? We are looking for a dedicated Customer Service Representative to join our growing team. In this role, the Customer Service Representative will be responsible for managing customer inquiries, resolving issues efficiently, and providing an exceptional customer experience at every interaction. The ideal Customer Service Representative will be passionate about communication, problem-solving, and ensuring customer satisfaction.
As a Customer Service Representative, you will serve as the primary point of contact for customers, handling inbound and outbound communications through phone, email, and chat. The Customer Service Representative will maintain a positive, empathetic, and professional attitude toward customers at all times. In addition, the Customer Service Representative will document customer interactions, process orders, and ensure accurate account information in our database systems.
The Customer Service Representative role requires excellent communication skills, attention to detail, and the ability to work independently while collaborating with team members. The successful Customer Service Representative will demonstrate the ability to multitask, prioritize, and manage time effectively in a fast-paced environment. A strong Customer Service Representative understands that each interaction is an opportunity to build trust and loyalty with customers.
Key Responsibilities:
Handle customer inquiries promptly and professionally.
Resolve customer issues with empathy and efficiency.
Process orders, returns, and exchanges accurately.
Maintain detailed records of customer interactions.
Collaborate with internal departments to enhance the customer experience.
Uphold company policies and maintain confidentiality.
Requirements and Qualifications:
Proven experience as a Customer Service Representative or in a similar customer-focused role.
Strong verbal and written communication skills.
Excellent problem-solving abilities and attention to detail.
Proficiency with customer relationship management (CRM) systems.
Ability to remain calm and patient under pressure.
High school diploma or equivalent; additional education is a plus.
Flexibility to work varied shifts if required.
If you are a motivated Customer Service Representative who enjoys connecting with people and delivering top-tier support, we encourage you to apply today. Join a team where your dedication as a Customer Service Representative truly makes a difference.
Top searches
Top trending job titles hiring now
Trending Searches in Tucson, AZ
Related Jobs
Frequently Asked Questions
Are you looking for job openings with TJX near Tucson, AZ, US? You'll find plenty of opportunities in nearby cities, including Mesa, AZ, Phoenix, AZ. These locations offer remote jobs, part-time jobs, and full-time positions with TJX. Check out current job listings in these cities to discover more employment opportunities and local jobs hiring now in your area.
If you're searching for companies hiring now in Tucson, AZ, US, several top employers are offering a variety of job opportunities. These include FedEx, Jimmy John's, Portillo's and more. Whether you're looking for entry-level positions, work-from-home jobs, or immediate hire roles, you'll find plenty of local job listings in Tucson, AZ, US.
Service representative, Customer service, Service rep, Care representative, Service associate