Member Services Representative

Member Services Representative

The Member Services Representative (MSR) is the first and last interaction our members have at our facilities so they are the face of our operation! The MSR handles all preliminary guest questions and concerns and works to maintain a fun and supportive atmosphere for our members.

Expectations

Greet all members & guests with a smile and wish them well as they exit the club

Check in all members and guests in accordance with company procedures

Facilitate any messages on club software at member check-in

Answer phones in courteous, helpful, professional manner

Communicate special events to members and guests

Maintain an atmosphere, which makes members feel welcome

Facilitate all member requests or forward to a manager

Always maintain professional disposition

Sell retail products

Schedule member services: tanning, hydro-massage, etc.

Facilitate payment of member services in accordance with company procedures

Know club facility, services, and schedules

Maintain a clean and organized work area

Assist in all projects as delegated by club management

Follow all policies and procedures in the Team Member Handbook

Requirements

Obtain or maintain a valid Child/Infant CPR Certification

Experience working with children

Certifications, as local/state laws require

Physical Requirements

Lift 10 lbs. on occasion

Stand, bend and squat with frequency

Climb and hang decorations when needed

Compensation: $14.00 per hour

CRUNCH Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team.

Looking to combine work, fitness and fun? CRUNCH Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at CRUNCH is more than a job, it's an opportunity to inspire others to reach their fitness goals. Our 'No Judgments' philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

CRUNCH is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage bed, and an extensive schedule of CRUNCH signature classes including Zumba, BodyWeb with TRX, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.