General Manager

General Manager

General Managers are responsible for all aspects of operating and supervising the store.

Major Duties and Responsibilities

• Establish the store's labor goals and staff needs, including pay rates.
• Manage a staff of approximately 3 to 15 employees. Assign, oversee and evaluate work.
• Manage hiring, training, evaluation, discipline, and termination of employees.
• Provide on-the-job training for new employees.
• Delegate and responsible for the ordering, receipt, storage and issuing of all food, labor, equipment, cleaning, and paper supplies for the unit to ensure a minimum loss from waste or theft.
• Supervision of the preparation, sales, and service of food.
• Order the appropriate amount of food items to meet anticipated customer demand.
• Supervise food preparation and service operations.
• Ensure that every customer receives world-class customer service.
• Route deliveries and serve drivers to maximize delivery business and speed.
• Execute systems and procedures with 100% integrity and completeness.
• Complete daily and weekly paperwork.
• Responsible for 100% of the cash drawers at all times during the shift.
• Implement corporate policies.
• Control inventory by using a weekly inventory system and maintaining regular inventory ordering schedules.
• Receive and store product.
• Conduct weekly manager's meetings.
• Audit systems and procedures as well as shift-ending paperwork.
• Arrange for preventive maintenance and upkeep on store's equipment and supplies.
• Perform other related duties as required.

As Time Permits

• Assist in-shoppers during rush periods to ensure the maintenance of restaurant efficiency.
• Assist in-shoppers in greeting customers, taking orders, using the cash register, assembling order and checking for completeness and correctness.
• Complete daily food preparation (opening procedures, meat and vegetable slicing, bread production).

Skills and Abilities

• Oral and written communication skills.
• Ability to establish priorities, work independently, and proceed with objectives without supervision.
• Ability to handle and resolve customer threats and issues.
• Ability to handle and resolve employee issues.
• Ability to use a personal computer and various software packages (Word / Excel).
• Ability to handle stress and high-volume operations.
• Interpersonal skills to work effectively with others, motivate employees, elicit work output and deal with customers.

Qualifications for Position

• High school graduate or equivalent training.
• Completion of recommended corporate training programs.
• Valid driver's license, reliable transportation, current automobile insurance, and a clean driving record.
• Experience with a retail food company is a plus.

Physical Requirements

• Position requires bending, standing and walking the entire workday.
• Must be able to lift 50 pounds.
• Must be at least 19 years of age.
• Must have the stamina to work a minimum of 50-60 hours a week.